FAQ
FREQUENTLY ASKED QUESTIONS
Top FAQs
How often should maintain my Air Conditioner?
In Malaysia, all time summer, air cond units that are installed at home or offices should be maintained at least two to three times per year to keep them running at their optimum level.
Why air conditioner requried to service?
Regular servicing and maintenance keep your unit running at maximum efficiency, significantly extends the lifetime of a unit and reduces operating costs. In addition, routine maintenance will ensure that the unit qualifies for the full warranty of up to ten years rather than just the standard manufacturer’s one year warranty.
There's cheaper quote out there, can you beat it?
Definitely NO. What our major aim is to satisfy client's requirment with quality guaranteed. On the rare occasion that a competitor has provided a cheaper quote, it is usually because it has not been done on a like-for-like basis. On any comparable quotation, we believe that we will be able to price match.
How can I get a quick quotation?
The first thing you can do is go to the "Charges Page" on our website where, after undertanding our charges, click whatsapp now to get a free quotation. Another option is to simply pick up the phone and call us where one of our experienced sales team will be able to help
What are the recommended Air Conditioning Brands?
Daikin and Acson are acknowledged market leaders and come with our own warranty of up to ten years. These units provide an equivalent level of reliability at a lower price.
Installation & Maintenance
Does ISOTECH provide free site visit and consultation?
Yup, definitely yes! We are here to help, before fixing your problems, we have to find out first. All our quotes and site surveys for new installations are free of charge.
Any planning or other permission required if we confirm installing?
This is dependent upon the size of the installation and will vary from property to property. For example, in a conservation area, it is necessary to have Local Authority permission. Alternatively, you may require permission from your Landlord if you do not own your property. We always recommend that the Landlord and/or Local Authority is informed of your intention to fit air conditioning and that you receive written authorisation confirming they have no objections.
What's the time range for air cond installation?
Depends on both the complexity and size of the installation; it could vary from a single day to several weeks for larger commercial installations. We will, however, give you an indication of how long the installation will take when we provide you with our quotation. As a rule of thumb, each individual unit takes approximately one to one and a half days to install.
Who will be the supervisor and in charge my installation?
How do I know the power capacity needed by the aircond?
What is the difference between an inverter aircond and non-inverter aircond?
Is the technician’s assessment of the property really necessary?
Problem
What's the reason fo air conditioner leaking?
A leak can be caused by something as simple as a dislodged drainage pipe, making the water drain upwards, which, of course, eventually flows back into the unit and down your wall. In this case, it’s a simple matter of correcting the angle of the drainage pipe. However, there are still many reasons to cause this issue, contact our professional team for further information.
Will dust cause problems in my Air Cond?
Accumulated through time, dust can definitely be one of the most common problems of air conditioners.
The aircon system seems to turn off by itself, is this normal?
What’s the best option for the defective air conditioner? Should I repair or replace?
I can’t turn on my aircon without the remote control, is there anything I can do about it?
My aircond suddenly turns off, but I still see the status light blinking. What could be wrong?
My aircond is emitting a bad, burning smell, what could be wrong?
I can’t adjust the temperature of my aircon lower, what could be the problem?
At what temperature will my air cond be able to cool my room?
Why is my aircon not cooling the room anymore?
Why do is my aircon making noise?
Maintenance
What air cond maintenance service do ISOTECH provides?
How often should I clean the air conditioner filters?
I decided stop using the previous air cond company, can you maintain and service it?
How often should I maintain my Air Conditioner?
Why should I service my air conditioner?