FAQ

FREQUENTLY ASKED QUESTIONS

Top FAQs

How often should maintain my Air Conditioner?


In Malaysia, all time summer, air cond units that are installed at home or offices should be maintained at least two to three times per year to keep them running at their optimum level.




Why air conditioner requried to service?


Regular servicing and maintenance keep your unit running at maximum efficiency, significantly extends the lifetime of a unit and reduces operating costs. In addition, routine maintenance will ensure that the unit qualifies for the full warranty of up to ten years rather than just the standard manufacturer’s one year warranty.




There's cheaper quote out there, can you beat it?


Definitely NO. What our major aim is to satisfy client's requirment with quality guaranteed. On the rare occasion that a competitor has provided a cheaper quote, it is usually because it has not been done on a like-for-like basis. On any comparable quotation, we believe that we will be able to price match.




How can I get a quick quotation?


The first thing you can do is go to the "Charges Page" on our website where, after undertanding our charges, click whatsapp now to get a free quotation. Another option is to simply pick up the phone and call us where one of our experienced sales team will be able to help




What are the recommended Air Conditioning Brands?


Daikin and Acson are acknowledged market leaders and come with our own warranty of up to ten years. These units provide an equivalent level of reliability at a lower price.





Installation & Maintenance

Does ISOTECH provide free site visit and consultation?


Yup, definitely yes! We are here to help, before fixing your problems, we have to find out first. All our quotes and site surveys for new installations are free of charge.




Any planning or other permission required if we confirm installing?


This is dependent upon the size of the installation and will vary from property to property. For example, in a conservation area, it is necessary to have Local Authority permission. Alternatively, you may require permission from your Landlord if you do not own your property. We always recommend that the Landlord and/or Local Authority is informed of your intention to fit air conditioning and that you receive written authorisation confirming they have no objections.




What's the time range for air cond installation?


Depends on both the complexity and size of the installation; it could vary from a single day to several weeks for larger commercial installations. We will, however, give you an indication of how long the installation will take when we provide you with our quotation. As a rule of thumb, each individual unit takes approximately one to one and a half days to install.




Who will be the supervisor and in charge my installation?


However large or small the project, it will be fully managed by our experienced supervisors or senior engineers. We do not compromise on the quality of supervision, whether we fit one unit or 50units.




How do I know the power capacity needed by the aircond?


Generally, you can compute the power consumption of an AC through the following formula: Units = Power in Watts * time in hours / 1000




What is the difference between an inverter aircond and non-inverter aircond?


The main difference between these two aircon types is the energy consumption. Since inverter aircons have more adapting compressor motor, you will be able to save more on energy by having an aircon that is not constantly at work, as its speed will depend on the temperature of the room. However, the space and regulations of the building or property still need to be considered, if it permits installation of inverter aircon.




Is the technician’s assessment of the property really necessary?


This is necessary to ensure that we can install the accurate system for your property. Assessment fees shall be waived upon commencement of service.





Problem

What's the reason fo air conditioner leaking?


A leak can be caused by something as simple as a dislodged drainage pipe, making the water drain upwards, which, of course, eventually flows back into the unit and down your wall. In this case, it’s a simple matter of correcting the angle of the drainage pipe. However, there are still many reasons to cause this issue, contact our professional team for further information.




Will dust cause problems in my Air Cond?


Accumulated through time, dust can definitely be one of the most common problems of air conditioners.




The aircon system seems to turn off by itself, is this normal?


No this is not normal and should be looked into by an aircon specialist ASAP, as this could lead to further damages in your air cond.




What’s the best option for the defective air conditioner? Should I repair or replace?


Repairs are always the more affordable options, but the more accurate decision will come from a professional aircon technician who can assess the actual state of the aircond.




I can’t turn on my aircon without the remote control, is there anything I can do about it?


If you encounter unresponsive or defective remote control, you can always use the power and control buttons installed in the aircon and have it manually controlled until you get the remote control fixed.




My aircond suddenly turns off, but I still see the status light blinking. What could be wrong?


This is often a problem with frosted evaporator coil. If left unaddressed, this can permanently damage your aircond.




My aircond is emitting a bad, burning smell, what could be wrong?


This can be caused by faulty wiring, moldy interiors, and even insects and other particles stuck inside your aircon.




I can’t adjust the temperature of my aircon lower, what could be the problem?


This could be an issue in your thermostat that may need recalibrating, or some particle that is blocking your condenser causing difficulty of cooling down the room.




At what temperature will my air cond be able to cool my room?


It depends on your settings, but it’s advisable not to set it too low to avoid having an overworked air cond. The ideal temperature is between 23-25 Celsius.




Why is my aircon not cooling the room anymore?


This could signal a problem in your compressor, the part of aircond that is responsible for creating the cold air. Dirty aircond may also cause your aircon to take a lot of time to achieve the desired temperature.




Why do is my aircon making noise?


Noisy aircon is often a sign of a loose fan or other items that have fallen within the unit. Noise in the aircon should therefore not be ignored for a long period.





Maintenance

What air cond maintenance service do ISOTECH provides?


We provide a comprehensive maintenance service. While many air conditioning companies simply hover your filters and leave, we fully service both the indoor and outdoor units, making sure that they are operating within normal parameters and are running at their full capacity.




How often should I clean the air conditioner filters?


Air conditioning filters do not necessarily need to be replaced; they only need to be cleaned. Most filters require cleaning two to three times a year, however, if the system is heavily used or in dusty areas the filters may require more regular cleaning.




I decided stop using the previous air cond company, can you maintain and service it?


We are glad to quote for servicing and repairs to your systems even if we did not originally provide the installation. Please call our service department who can provide an estimate.




How often should I maintain my Air Conditioner?


Domestic units that are not in constant use and are used for cooling only generally require two service per year. Units that are in offices should be maintained at least two to three times per year to keep them running at their optimum level.




Why should I service my air conditioner?


Regular servicing and maintenance keep your unit running at maximum efficiency, significantly extends the lifetime of a unit and reduces operating costs. In addition, routine maintenance will ensure that the unit qualifies for the full warranty of up to ten years rather than just the standard manufacturer’s one year warranty.





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